Privacy Policy

Who we are

Our website address is:
https://djordjevic-winery.com

Djordjevic Winery operates an online platform offering wine sales, accommodation reservations, wine tasting bookings, and newsletter subscriptions. online prodaju vina, rezervacije smeštaja, rezervacije degustacija and pretplatu na newsletter.

What Personal Data We Collect and Why

We collect personal data only when necessary to provide the requested services. We use the data to process orders and reservations, communicate with you, and improve the user experience on the website. Depending on how you use the website, we may collect identification and contact details, order and reservation data, technical data, as well as information you voluntarily provide through forms.

Comments

If visitors leave a comment on the website, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent to help protect against spam.

An anonymized string (hash) created from your email address may be provided to the Gravatar service to check whether you are using it. The Gravatar service privacy policy is available at: https://automattic.com/privacy/
After approval of your comment, your profile picture (if linked to a Gravatar account) may be publicly visible alongside your comment.

Online Shop (Wine Purchases)

Kada kupujete vino putem naše online prodavnice, prikupljamo podatke neophodne za obradu porudžbine i isporuku, uključujući:

• first and last name
• billing and/or shipping address
• email address
• phone number
• order and transaction details (e.g., order status, amount)

We use this data for: order processing, payment handling, compliance with legal obligations (e.g., accounting), and customer support.

Accommodation Reservations

When you make an accommodation reservation, we collect the data required to complete the booking, including:

• first and last name
• contact details (email, phone)
• reservation details (dates, number of guests, etc.)

The data is used solely for reservation management, guest communication, and compliance with legal obligations.

Wine Tasting Reservations

Prilikom slanja upita/rezervacije degustacije prikupljamo:

• first and last name
• contact details
• preferred date and relevant information required to organize the tasting

The data is used solely to organize and confirm your tasting appointment.

Newsletter Subscription

If you subscribe to our newsletter, we collect your email address in order to send information about wines, events, news, and special offers.
You can unsubscribe at any time using the unsubscribe link in the newsletter email (or by contacting us at the email below).

Cookies

Our website uses cookies for essential functionality (e.g., cart and checkout in the online shop, reservations, remembering the selected language), as well as to improve the user experience.

You can disable cookies through your browser settings. Please note that disabling cookies may affect the proper functioning of the website (e.g., purchases and reservations).

Embedded Content from Other Websites

Pages on this website may include embedded content (e.g., videos, images, maps). Embedded content behaves as if you visited the other website, and those websites may collect data, use cookies, and track your interaction with the content in accordance with their own privacy policies.

Who We Share Your Data With

We do not sell, rent, or trade your personal data.
Your data may be shared only with trusted service providers necessary for operating the website and our services, such as: payment processors, booking systems, an email service (newsletter), and hosting/IT support — to the extent required to provide the service.

How Long We Retain Your Data

• Comments and related metadata may be retained indefinitely (for record-keeping and protection against misuse).
• Order and reservation data is retained as long as necessary for legal, accounting, and operational purposes.
• Newsletter data is retained until you unsubscribe.

Your Rights Over Your Data

Imate pravo da zatražite:

• access to the personal data we hold about you
• correction of inaccurate data
• deletion of data (where applicable)
• withdrawal of consent (where applicable)
• data portability (where applicable)

To exercise your rights, please contact us using the details below.

Where Your Data Is Sent

Visitor comments may be checked through automated spam detection services.

Contact

If you have any questions about this Privacy Policy or your personal data, please contact us:
Email:info@djordjevic-winery.com
Company: Djordjevic Winery